Tech Support (2009 – 2010)

AT&T Uverse (IPTV Television Network)

  • Assist customers with troubleshooting issues for television, internet, wireless connectivity, and voip related services through a lean 6 sigma-based management system
  • Gained knowledge and comprehension of how IPTV-based networks are designed and their potential capabilities
  • Accrued over 66 sales in a 3 month time period
  • Had to be very comfortable with talking to people with various technical skill levels